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Frequently Asked Questions

We believe in quality

What is unique about The Native Translator?
This is our duty to deliver speedy, high quality translations, 24 hours a day, 7 days a week. When you need a fast, high quality translation, whatever the text is, we are the translators to turn to! How does it work?
TNT is a very simple site. Simply click on Translate, follow steps 1 to 4, select the source and target languages, add the field, then enter your text or upload your file. That's all! Once you have accepted the quotation and the approximate delivery time, you will be redirected to the payment page so that you can pay by PayPal! The moment your translation is ready, we will email it to you at the address you gave us! So the entire process is quite simple! To whom are our services of benefit?
Anyone who needs a specialized translation service can contact us! If you require fast and high quality translations service! Our customers range from small businesses to big multinationals but also include lawyers and individuals as well! How quickly will I receive the translation?
We are one of the fast translation service providers in the industry, so you can rely on our fast turnaround. A 100-word text takes about an hour. A qualified, experienced translator has a daily capacity of around 2000 words. If I need a quote, what should I do?
You can receive a quote immediately by clicking here. Enter the language pair, select the field and enter your text - there is no waiting around… You will receive your quote immediately!


How much does the translation cost?
We charge between EUR 0.10-0.24 / source word or character. The ‘word price’ depends on the language pair and field of the text. We do NOT charge any extra fees.
We have a minimum fee of EUR 10.00 Do I have to pay any extra charges, invoicing charges or credit card charges?
No – not at all. You just have to pay for the translation; however we do have a minimum charge of EUR 25, which corresponds to around 1/3 of an A4 page. What about word count in Asian or other languages using symbols (e.g. Chinese, Japanese)?
In Asian languages, like Chinese and Japanese, we count the number of symbols (characters). If we cannot count the words or the characters (e.g. scanned documents), we count the pages. Is there a special rate for large projects?
Yes, discount is there! We offer discount on bulk translations. Discounts begin at 2,000 words. You may contact us for discounts and offers directly at office(at)the-native-translator.com  Do you carry out small jobs?
Definitely! The minimum charge of EUR 10.00 covers all translations up to 140 words.


Will your translators keep my sensitive material confidential?
Yes of course! Our translators are all bound by a Non-Discloser Agreement (NDA) as part of the terms and conditions of their engagement. Is the service secure?
Yes 100% secure! We use SSL encryption technology as well as other measures to ensure that all customer and translator details, as well as all of the material, is well secured.

Payment Method

How do I pay?
You pay online using PayPal. What is PayPal?
Paypal (<link https: www.paypal.com za external-link-new-window>www.paypal.com/za) is the safest, easiest way to pay and be paid online. It allows anyone from over 190 countries and regions to pay online using their preferred method of payment including credit cards (Visa, MasterCard and Amex), bank accounts, buyer credit or account balances, without sharing any confidential financial information. It’s easy! What if PayPal doesn't work in my country?
Contact us. We also support Money Bookers, and wire transfers. Please note that for these specific services, additional fees may apply. Do you keep my credit card information stored?
No, we never have access to your credit card information. This information is only shared with PayPal and cannot be accessed by us.

General information about our services

What kind of material can be translated?
We’ve large team of expert professionals who are experts in different fields. Generally, we can translate ANY kind of document and text in any language pair for you!
If your languages or subject matter are not listed, then contact us at office(at)the-native-translator.com. We will service you in an instant.
We support all common document formats (MS Office, PDF, TIF etc.). Do you also undertake the certified translation of official documents?
Yes we do! Our certified and sworn translators are able to carry out certified translations, which are acknowledged by authorities and various legal offices. As the requirements for certified translations are different in every country, we can supply you with information direct. You should email office(at)the-native-translator.com  at once. What languages do you translate?
At present, we offer translations from/to:
Arabic, Bulgarian, Chinese (simplified, traditional, Mandarin), Czech, Danish, Dutch, English (UK and US), French, German, Greek, Hungarian, Italian, Japanese, Korean, Norwegian, Portuguese (European and Brazilian), Polish, Russian, Romanian, Spanish (European and Latin American), Swedish and Turkish.
If the languages are not featured on this list, then don’t worry - please contact us and we will do our best to satisfy your needs. We are constantly increasing the number of languages we support. Do you plan on adding other languages and fields?
We constantly strive to find new ways to fulfill your requirements by increasing the number of languages we support. If the language you need is not featured on the list, please contact us and we will do our best to provide translation services for you. Can you handle professional translations of medical/ legal/ technical material?
Yes. Our team members are more than just experienced translators - they have at least one university degree and/or years of work experience in their specialist fields. They are not just translators; they are also experts in their fields. Remember – context is King! Will you translate my website?
Of course, we have extensive expertise in this field. For a quote, contact us at office(at)the-native-translator.com   How does TNT guarantee to offer me satisfaction?
We invest huge amounts of effort into the quality and speed of our translations as well as offering first class customer service. We want each and every customer to be completely satisfied. We select our translators exceedingly carefully and their performance is regularly monitored as part of our quality assurance programme. What if I'm not satisfied with the result?
If you have reason to believe that the translation is incorrect, then you may ask for corrections or improvements. If you are still not satisfied with the result, we shall refer the project to a different translator at no additional cost and they will work with you to ensure you receive the exact service you require. How do I submit a translation project?
Simply go to Translate and follow the steps – 1,2,3,4 – Simple! What are your office hours?
We are here for you 24 hours a day, 7 days a week. Our translators and the customer service representatives are in strategic locations, spanning the earth. There will be a translator who is ready to carry out your translation at any time of the day or night, regardless of time zone. When I get a delivery time, which time zone does that refer to?
All time references refer to UTC, which is the old GMT - Greenwich Mean Time. I have a question that is not on your FAQ, how can I obtain an answer?
Please contact us at office(at)the-native-translator.com and we will answer your question within 24 hours. How can I become part of The Native Translator team as a translator?
We are constantly increasing our number of translators and we would be very happy to receive your application. Please note that we only hire translators who translate into their native language and it is imperative that you are qualified in one the expert fields we work within. Please click on For Translators for more information.

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